Job Description

Appointment Setter/Live Chat Support Fully Remote $25.55 - 27.69 at Swanson Built summary:

This role involves providing live chat support and appointment setting to assist customers by answering questions, resolving issues, and managing interactions. It requires excellent communication, customer service skills, and proficiency with CRM and Microsoft Office tools. The position emphasizes problem-solving, multitasking, and contributing to team feedback to improve customer experience.

We are looking for a full-time Appointment Setter/Live Chat Support to join our team. The ideal candidate will have excellent communication and customer service skills, as well as experience working in a fast-paced environment.

Responsibilities:

• Provide live chat support to customers via our website
• Answer questions about products and services
• Resolve customer issues and complaints
• Track and manage customer interactions
• Provide feedback to the team on customer feedback

Qualifications:

• 1-3 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Proficiency in Microsoft Office Suite
• Knowledge of live chat software

Primary Skills & Requirements:

• Knowledge of sales processes
• Energetic yet compassionate phone skills required
• Great problem-solving ability
• Highly motivational and possesses persuasion skills
• Ability to stay organized
• Capable of prioritizing and multi-tasking
• Excellent communication skills
• Proficient in MS Office 365, CRM, or similar software
• Passion for helping people and enriching their lives
• Ability to exhibit GPISs' Core Values in daily work

Administrative Data Entry Specialist - $23.49 - $25.90

We are looking for a Data Entry Specialist to update and maintain information on our company databases and computer systems. The Data Entry Specialist's responsibilities include collecting and entering data in databases and maintaining accurate records of valuable company information. Our ideal candidate has essential data entry skills, like fast typing an eye for detail and familiarity with spreadsheets and online forms. You will work with a data team and Data Manager. Previous experience as a Data Entry Specialist or similar position will be considered an advantage.

Why choose us?

• Medical/Dental/Vision Insurance for full-time employees.
• Additional rate per hour for Health & Welfare to help with insurance costs.
• 2 weeks of paid time off (PTO) for full-time employees.
• Enjoy 11 Paid Federal Holidays.
• Sick leave.
• Exciting bonus every 6 months.

Job Duties:

• Ensuring data entry meets requirements by adhering to program techniques and procedures.
• Continuing operations in accordance with policies and procedures; communicating needed changes.
• Performs additional administrative tasks.
• Enters, updates, maintains data entry information and systems efficiently and accurately.
• Responds to queries for information, access relevant data, and review data for deficiencies.
• Maintains confidentiality of sensitive information.
• Ensures that all documentation is accurate, precise, and organized by priority level.

Minimum Qualifications:

• High School Diploma or equivalent.
• Three years of experience in performing administrative and data entry responsibilities.
• Excellent knowledge of word processing tools, spreadsheets, and databases.
• Exceptional organizational skills and attention to detail.
• Ability to maintain confidentiality of information and other related matters.
• Bilingual (Spanish/ English) preferred.

Hybrid Operations Accounting Assistant $23.55 - 25.79

We're seeking an Operations Accounting Assistant to support our accounting and project teams by managing AP/AR tasks, purchase orders, allowances, and financial documentation. The ideal candidate is detail-oriented, organized, and able to collaborate effectively with project managers, subcontractors, and team members.

Accounting & Project Support

• Assist with day-to-day accounts payable and receivable (AP/AR) tasks
• Help ensure timely and accurate processing of payments and invoices
• Create purchase orders based on scope of work
• Use RFIs to communicate with subcontractors as needed
• Review and update allowances
• Support the accounting team with weekly updates to material sheets
• Assist with job closeouts and financial documentation reviews
• Ensure client portals are updated and accurate, including documents, payment records, and communications
• Cross-check internal records with project manager updates and change orders to ensure consistency

Qualifications:

• 2+ years of experience in accounting, purchasing, or administrative support (preferred)
• Familiarity with construction or remodeling industry (a plus)
• Strong attention to detail and ability to stay organized
• Proficient in Google Sheets; experience with Buildertrend or QuickBooks is a bonus
• Strong communication and teamwork skills.

Required Skills:

• Experience with Microsoft Office - skilled in excel
• Strong ethic and ability to work in a team environment
• Excellent written and oral communication skills
• Ability to Analyze Data
• Attention to Detail
• Critical Thinking Skills
• Accounting Organizational Skills
• Time Management Skills
• Continual Learning

Keywords:

appointment setter, live chat support, customer service, CRM software, data entry, Microsoft Office, problem solving, communication skills, multitasking, customer interaction management

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