Job Description
What You'll Do:
Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Duration : 12 months
Functions:
Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner
Identify and assess customer needs, providing accurate and helpful information or solutions
Process orders, returns, and exchanges accurately and efficiently
Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support
Maintain customer records and documentation accurately in the system
Follow up with customers to ensure resolution of issues and satisfaction with the resolution
Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers
Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively
Required Qualifications:
High school diploma or equivalent 1-3 years of experience in a customer service role or related field
Excellent communication and interpersonal skills, with a customer-focused attitude
Strong problem-solving skills and ability to think quickly on your feet
Proficiency in computer systems and software, including CRM systems and Microsoft Office suite
Ability to work efficiently in a fast-paced environment and multitask effectively
Attention to detail and accuracy in data entry and documentation Willingness to work flexible hours, including evenings, weekends, and holidays
Preferred Skills:
Associate degree or certification in Customer Service, Business Administration, or related field
Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk)
Knowledge of basic sales techniques and upselling/cross-selling strategies Bilingual proficiency in languages commonly spoken by customers
Ability to adapt to new technologies and learn new software applications quickly
Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nWe offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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