Job Description

Job Description

Job Description

The Spokane Club is a membership-based organization, and member happiness is the primary goal for all our staff. Employee happiness is also fundamental to us which is why we offer free club membership to all our employees upon start, as well as discounted lessons, training, hotel rooms, and dining experience. 

The Human Resources Manager plays a crucial role in ensuring that members and guests have positive experiences through the selection and training of employees to support the organization’s efforts. This position is responsible for all of the club’s human resource activities including recruitment, onboarding, compensation, benefits administration, regulatory compliance, performance management, employee relations, policy development and implementation, training, record-keeping, and employee services. This is a one-person office, supported by a payroll specialist and controller.

Part of the job performance requires a positive attitude and a real commitment to competence, job knowledge, pride, professional appearance, courtesy, and excellence in customer service. Issues are to be addressed with an attitude of cooperation and problems resolved professionally.

Essential Job Functions and Responsibilities

Recruitment and Onboarding New Staff

• Advertise open positions, screen applicants, assist with interviews, selection, background checks, and reference checks ensuring the Spokane Club hires the best qualified candidates.
• Onboard new hires via online system, coordinate 1st day activities, explaining policies and procedures, and work with hiring supervisors on initial orientation.
• We us  ADP as our payroll/employee management program and have 100+ employees.

Compensation and Benefits Administration

• Analyze compensation market data. Develop and recommend competitive compensation plan.
• Oversee and implement compensation incentive program for managers and directors.
• Be primary point of contact with third-party benefits providers.
• Analyze existing Club benefit policies and prevailing practices among similar organizations to establish competitive benefit programs within budgetary guidelines. Work with third-party benefits broker to evaluate and recommend coverages and options.
• Create written information and presentations to inform employees of benefit options. Lead annual benefits open enrollment program.
• Serve as designated resource for employee benefits information. Answer employee questions and research problems when necessary.

Policy Development and Regulatory Compliance

• Coordinate with department managers to create and update accurate job descriptions.
• Develop and ensure consistent and fair application of policies and procedures.
• Keep current with federal and state laws and make sure that Club policies and procedures remain in compliance.
• Oversee employee records management and the analysis, maintenance, and communication of records required by law or local governing bodies and other departments in the organization.
• Update and maintain all employee policies, manuals, and guidelines.

Training and Performance Management

• Review and coordinate Club employee training programs. Work with department leaders to create job-specific training.
• Coordinate employee recognition programs.
• Lead annual performance review program. 

Employee Relations

• Foster sense of community among employees through special events and communications to ensure employees stay informed.
• Act as a confidential resource for both management and employees in conflict resolution and problem solving.
• Respond to all workers’ compensation and unemployment claims. Represent Club at all hearings and appeals.
• Perform investigations as needed regarding charges of harassment, discrimination, and other sensitive matters.

Other

• Manage the Club’s human resources information system, currently ADP.  
• Maintain and update personnel data.
• Develop management forms and create reports, as needed.
• Respond to all requests for employment verification.
• Serve as advisor to Club leadership regarding organizational structure.

BENEFITS

• Medical, dental, vision insurance available after 30 days of employment. The Spokane Club covers most of the cost. Family members can be added at an additional expense.
• Basic life insurance coverage for all full-time employees, currently at $50k.  
• 401k plan with a match after one year of employment. Will be upgrading soon.
• Accrued vacation time of up to 10 days per year, along with sick pay of 1 hour per 40 hours worked.  Vacation time increases to 15 days after 5 years. 
• 6 paid holidays, along with 1 “floating” holiday to use whenever you like.  
• Employee meal program where a company provided lunch is usually offered for free. Plus discounts on food in our Restaurant and Deli.
• Free Spokane Club membership and free downtown parking.

Job Requirements

• Bachelor's degree in Human Resources Management or a related field and four or more years of related experience; additional experience may be substituted in lieu of education.
• Demonstrated knowledge of federal and state employment regulations.
• ADP experience preferred
• Effective oral and written communication skills.
• Exceptional interpersonal skills with track record of effectively dealing a wide variety of personality types.
• Effective management and organizational skills.
• Evidence of a high degree of integrity and the ability to practice of a high level of confidentiality.
• Excellent computer skills including Microsoft Office applications, payroll, and HR information systems.
• Customer-service orientation to create an atmosphere of genuine care for employees and provide a high level of personalized service.
• Demonstrated ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a professional, helpful, and poised demeanor.
• Able to manage multiple projects simultaneously in a high-volume office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Job Tags

Hourly pay, Full time, Work at office, Local area,

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