Job Description
Description:
Advanced Dermatology, P.C is seeking a Full Time Medical Appointment Scheduler to join our Call Center team in Commack.
Bilingual a PLUS - Expanded bilingual team awaits the ideal candidate to guide our patients for appointments!
As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information.
Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Assist patients on the phone with appointments and medical inquiries.
· Exudes confidence with a steady pace, professional tone, and call control.
· Clarifies patient requests to accommodate immediate needs and preferences.
· Demonstrates CS best practices thru effective presentation skills & phone etiquette.
· Understands patient priorities thru questioning techniques, active listening, and restatement.
· Adapts to call flow based on patient requests and priorities.
· Understands medical scheduling as it relates to insurance plans and types of appointments.
· Optimizes provider schedules with efficient scheduling.
· Collects patient demographics, insurance plans and reasons for visit.
· Runs insurance eligibility and updates plans, as needed.
· Handles requests for Rx refills & coordinates with in-house MA’s.
· Updates account records with concise and detailed notes.
· Partners with medical offices and MA’s.
· Achieves call volume and average handle time targets
· Consults with Team leaders & Supervisors to resolve escalated requests
Requirements:Education - High School Diploma or Equivalent
Experience - One (1) year of experience as a qualified Medical Receptionist. Dermatology experience a plus.
Computer skills - Microsoft Office Suite, EMA PM and EMR a plus.
Benefits:
Medical, Dental, Vision & Life Insurance
PTO
Paid Holidays
401K
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