Job Description

Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With Intelligent Agreement Management, Docusign helps companies create, commit, and manage agreements with solutions in electronic signature and contract lifecycle management. What you’ll do The Senior Workplace Experience (WE) Associate will play a key role in creating a hospitable, warm, and high-energy environment in our San Francisco office. As the face of the office, this person sets the tone for visitors and employees alike, making sure everyone feels supported and connected. This role is a great fit for someone who thrives in a fast-moving, headquarters setting, loves variety in their day, and isn’t afraid to jump in wherever needed. From supporting day-to-day operations to contributing on special projects, the Sr. Associate will be a go-to partner in keeping the office running smoothly and creating an environment people genuinely enjoy being in. You will be part of a team whose scope includes office management, onsite events, front desk, facilities, mail, and workplace projects that support a hybrid environment. This position is an individual contributor role reporting to the Team Lead, Workplace Experience. Responsibilities Greet visitors and employees with warmth and hospitality to set the tone for the workplace environment Build relationships of mutual trust and respond to workplace feedback with empathy and strategic thinking for a solution-focused approach Support logistics for onsite events and enhance day-of-execution experience Work with cross-functional teams (EA’s, IT/AV, Security, F&B) to create a seamless employee experience Support onsite learning and development workshops to ensure attendees have an optimal learning experience Assist with the new hire onboarding process, welcoming new hires and familiarizing them with their team neighborhood, office, building amenities, and points of contact Manage office supplies and workplace inventory Provide administrative support for workplace operations and projects, including meeting room coordination, ticket support, floor walks, and intranet updates Monitor internal communication channels (local Slack channel and team email alias) and respond with strong communication skills Coordinate with building management to submit tickets for repairs, maintenance, and miscellaneous requests Support vendor management for Workplace Experience vendors (janitorial, food and beverage, maintenance, etc.) Partner with Human Resources, ERGs, and other stakeholders to deliver employee-centric programs, services, and events that build culture and engagement Assist with environmental sustainability efforts Coordinate mail and package flow in and out of the office Manage local office access badges and work with Security to maintain a safe environment Respond to emergencies and provide necessary assistance to employees, customers, and building issues Work extended hours where necessary Job designation In Office: Employee works from the physical workspace 100% of the time. Job designations (In Office, Hybrid, Remote) are role-specific; preferences are not guaranteed and may be changed based on business needs and local law. What you bring Basic 2+ years experience in office services, hospitality, reception, and/or facilities Preferred 5+ years experience in office services, hospitality, reception, and/or facilities Advanced administrative experience or experience in events planning in a business environment Proactive in seeking stretch assignments to broaden skill set Responds positively to continuous change Team player with a flexible mindset Excellent verbal and written communication and interpersonal skills General knowledge of security standards and access control High attention to detail and data accuracy Ability to manage multiple initiatives simultaneously Good prioritization and time management skills Proactive problem-solving and decision-making in a rapidly changing environment Proficiency with Google Suite, Slack, and space planning software Wage Transparency Pay for this position is based on geographic location and may vary with knowledge, skills, and experience. In California, ranges are $27.60/hour - $38.89/hour. This role is eligible for company bonus plans and a global benefits program including Paid Time Off, Paid Parental Leave, Health Benefits Plans, Retirement Plans, Learning and Development, and Compassionate Care Leave. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers, and communities. We strive for equal opportunity for all and encourage diverse talent to apply. Accommodation Docusign provides reasonable accommodations for qualified individuals. If you need an accommodation during the application process, contact accommodations@docusign.com. For issues during the application process, contact taops@docusign.com. Applicant and Candidate Privacy Notice This posting contains consent and privacy notices as applicable. States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer Docusign is an Equal Opportunity Employer. We do not discriminate based on race, ethnicity, color, age, sex, religion, national origin, and other protected categories. #J-18808-Ljbffr DocuSign

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